FAQs
Shipping policy
- Where do you ship to?
At Hair Addiction Collection, we take pride in serving customers across the globe. We offer international shipping to ensure that hair enthusiasts from all corners of the world can access our exceptional hair products and accessories. Whether you're in a bustling metropolis or a remote location, our commitment is to deliver our high-quality items right to your doorstep.
- How long will my order take?
We understand the anticipation that comes with waiting for your order. Our aim is to provide you with a swift and efficient delivery experience. The specific delivery time can vary based on your location and the shipping method you choose during checkout. Typically, our standard shipping option delivers within approximately 5-7 business days within the United States and up to 10-15 business days for international orders.
For those seeking quicker delivery, we offer expedited shipping options. Upon placing your order, you will receive a confirmation email containing estimated delivery times based on your selected shipping method and destination. Please be assured that we process your order promptly and provide tracking information to keep you informed throughout the shipping process. If you have any specific concerns or special requests, don't hesitate to reach out to our customer support team. Your satisfaction is our utmost priority, and we strive to ensure your order reaches you in the most efficient and reliable manner possible.
Returns and exchanges
- How do I ship my order back to you?
Returning your order to Hair Addiction Collection is a straightforward process, and we're here to guide you every step of the way. Here's how to ship your order back to us:
1. Contact our Customer Support: Reach out to our dedicated customer support team either by email or phone. They will assist you in initiating the return process and provide you with a Return Merchandise Authorization (RMA) number, which is essential for processing your return.
2. Secure Your Items: Make sure the items you wish to return are in their original condition and packaging. Include all accessories, tags, and documents that came with the product. This helps ensure a smooth and efficient return process.
3. Packaging: Safely pack your items in a shipping box or envelope. For added protection, consider using the original packaging or a packaging material that safeguards the items during transit.
4. Labeling: Clearly write the RMA number provided by our customer support on the outside of the package. This helps us identify and process your return quickly.
5. Shipping: Choose a shipping carrier and method that suits your convenience. We recommend using a trackable and insured shipping service to guarantee the safe return of your items.
6. Send It Back: Mail the package to the address provided by our customer support team. Please note that shipping costs for returns are typically the responsibility of the customer, unless the return is due to a product defect or error on our part.
7. Confirmation: Once we receive your return, we'll inspect the items and process your refund or exchange according to our return policy. You will be notified via email once your return is completed.
We understand that returns may be necessary for various reasons, and our team is here to make the process as convenient and efficient as possible. If you have any additional questions or require further assistance, don't hesitate to get in touch with our customer support. Your satisfaction is our priority, and we're committed to ensuring a smooth return experience.
